Policies

Use and agreements

  • Terms of Service – Our responsibilities and standard service terms that cover all services that we offer.
  • Acceptable Use Policy – Your customer responsibilities, including updating personal information, conduct, security and general responsibilities.
  • Privacy Policy – How we use your personal information.

Finance and complaints

Advocacy and representatives

Critical Information Summaries

Critical Information Summaries include specific policies and pricing for our services and products.

Telecommunications Consumer Protections (TCP) Code

Our services are provided with our commitment to compliance with the Telecommunications Consumer Protections (TCP) Code, which is a comprehensive code of practice for the telecommunications industry. Consumers rights are protected by a set of rules that cover the obligations of retail telecommunications service providers in relation to billing, contracts, advertisements complaint resolution, and more. Further information.

Corporate and Business Grade Services