About this policy
This is our Complaints Handling Policy (policy). It is prepared In line with the Telecommunications (Consumer Complaints Handling) Industry Standard 2018 (the standard). In this policy, ‘we’, ‘our’ and ‘us’ are all references to Cirrus Communications Pty Ltd ABN 87 109 931 731 trading as Swoop Broadband, with its offices located at 1A, 155 Queen St, Warragul VIC 3820.
This policy is accessible on our website and is distributed to customers and former customers (together, ‘customers’) and our staff.
Our Chief Executive Officer (or equivalent) has approved this policy and is responsible for ensuring its implementation, operation and compliance with any applicable regulations and industry codes.