About this policy
This is our Consumer Advocate Policy (policy). It is prepared for the Telecommunications Consumer Protections Code (C624:2019) (the TCP Code) and considers the Industry Guidance Note (IGN017) Authorised Representatives and Advocates. In this policy, ‘we’, ‘our’ and ‘us’ are all references to Cirrus Communications Pty Ltd ABN 87 109 931 731 trading as Swoop Broadband, with its offices located at 1A, 155 Queen St, Warragul VIC 3820.
This policy is accessible on our website and is made available without charge to individuals and businesses that are our current or former account holders or potential customers (together, ‘customers’, ‘you’ and ‘your’). Following your request or enquiry, this Policy will be provided to you as soon as practicable.