About this policy
The Financial Hardship Policy (policy) assists customers who can’t meet their Swoop Broadband broadband service financial obligations but expect to be able to over time, with changes to their payment arrangements. In this policy, ‘we’, ‘our’ and ‘us’ are all references to Cirrus Communications Pty Ltd ABN 87 109 931 731 trading as Swoop Broadband, with its offices located at 1A, 155 Queen St, Warragul VIC 3820.
This policy is accessible on our website and is distributed to customers and former customers (together, ‘customers’) and our staff.
Our Chief Executive Officer (or equivalent) has approved this policy and is responsible for ensuring its implementation, operation and compliance with any applicable regulations and industry codes.
By using any Swoop Broadband service (services) you agree to comply with the terms of this policy.