Popular FAQ

Below is a list of our commonly asked questions. If you can’t find an answer to your question below, give us a call!

DNS Servers



How do I get connected?

Give Swoop a call on 1300 591 261 8am to 6pm Monday to Friday

Send us a message https://sa.swoop.com.au/contact/

Or signup here https://sa.swoop.com.au/standard-internet/

How long does it take to get connected to Swoop?

Once the application has been submitted, we then do a primary check using our maps in order to see if your house is within line of sight of one of our towers. As soon as availability has been determined we will contact you to discuss the results. If you would like to go ahead with an install it will be booked at the earliest time which is convenient. On installation day a final signal check will be completed, if the installer is able to get adequate signal, the installation will be completed in approximately three hours.

E-mail Server Settings

If you are sending unauthenticated mail via you will need to change your outgoing SMTP server to mail.sa.swoop.com.au. No authentication required and optional TLS.

What happens if I go over my monthly quota?

As a Swoop customer you have the flexibility of upgrading and downgrading speeds, residential or business plans as often as desired with no administration fees.

If you exceed your monthly quota, your speed will be automatically shaped to 512/128kbps. Upgrading plans or purchase additional data packs can be done by calling us on 1300 591 261.

Does Swoop work on phone lines or Satellite?

Swoop is independent of phone lines. Nor does it work on slow satellite services. Swoop works using a fixed wireless connection, which is achieved through installing an antenna on your roof and pointing it toward one of our towers. This eliminates relying on aging phone lines or satellite which has increased latency due to the signal travelling thousands of kilometers.

Can I Keep My Old Email Address?

Yes, you are more than welcome to keep your old email address if you switch over to Swoop. You may be charged a fee by your existing email provider in order to keep the service. Another option is to set up a free Gmail or Outlook account.

Do I need to a router or modem?

Swoop supplies all required hardware to connect your internet, including a FREE dual-band router under the installation cost.

Service Expectations/Alert Subscription

Our service includes minimum speeds, quality hardware and friendly local support to help when required.

We recommend all customers subscribe to our status page as this is our primary communication method for outages or any scheduled service maintenance.

Follow the link and subscribe for free SMS or email notifications. Please contact us if you experience any service outages that are not reported through our status page and technical support will investigate this promptly.



Staying safe online is important for kids, teenagers and even adults. No matter what your age or where you live, there are steps you can do to stay safe onine.

Kids & Technology – What is a good age to get a smartphone or tablet?

Children often have access to devices, including smartphones, from a very young age. Whether it’s watching their favourite program through streaming services on your phone, using educational apps or simply viewing photos with you and the family, they are engaging with devices in one form or another.

But when is my child old enough to be given their own device?

The right age for your child will depend on their level of maturity. It’s worth asking yourself the following questions before handing over a digital device.

See the questions to ask on this handy online family safety information sheet.